I liked their use of C-Panel, I liked their price and capacity specs - up-time was OK but not great and support seemed good - excellent even. But then my site (and some others) got hacked. Their support was then inacessible (working on the problem?) and they did not seem to know what to do. This was bad enough but a couple of months later, it happened again - same story - they hadn't learned. That's when I switched to Blue Host. They have better support, better safeguards in place, better features (e.g. Fantastico) and similar pricing - especially if you take advantage of add-on domains. I switched 6 sites.