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Our review of ICDSoft

Web Hosting Provider Web Site: http://www.icdsoft.com
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Company information

ICDSoft is one of the top web hosting companies that offer shared web hosting solutions. Starting as a software development company (where the name comes from) back in 1993 in 1999 they have expanded their services and since then have started offering shared web hosting. 

ICD Soft has offices in Hong Kong and Europe. Their web hosting facilities are located in two world-class Datacenters. For customers located in Asia and Australia they have server equipment located in iAdvantage, the biggest Internet Data Center in the Asia Region. For customers from USA and Europe they have hosting servers located in a Savvis datacenter (Waltham, Boston, MA). Both datacenters have excellent connectivity to a many Internet backbone providers.

By the time of this review they have more than 60,000 web sites hosted within their network.


ICDSoft does not spare money on server equipment. They purchase one of the most reliable hardware on the market for their web hosting servers. An example server configuration includes:

Compaq ProLiant ML370 G3 Xeon
3.06GHz/512KB Cache, 2GB DDR RAM, 146GB UltraSCSI Hard Drives

All of their servers are Linux boxes using highly customized RedHat distribution to meet the specific requirements for their web hosting environment. All servers are using their own in-house developed Control Panel, Webmail and Reseller Panel software.

Services and features

As mentioned above ICDSoft offers shared web hosting plans. Currently they have two plans available:

Personal hosting plan: Offering 500MB of web space and 7GB of bandwidth the plan can accommodate almost any personal or company web site, so do not let the name confuse you. Yes, you can use that plan to host your company site as long as you fit in its allocated resources. The price is quite competitive - $5/mo paid on yearly basis. The plan includes unlimited mailboxes, PHP, Perl, Python scripting support, Database support. A web based Control Panel is available to manage all aspects of your site.

Business hosting plan: The Business plan offers 1500MB of web space and 21GB of bandwidth, more than enough resources for any corporate or traffic-heavy site. It has all the features included in the Personal plan. The difference between both of the web hosting plans is that your have more resources available, such as number of databases, parked domains, ftp accounts, subdomains, etc.

Both plans have antivirus and spam protection for email, a must in today Internet. In case you need a SSL certificate you can have such installed on your site for an additional fee.

Customer service/support

ICDSoft are well known for their high quality technical support. No matter if you are a beginner or advanced web master, they will treat you as if you were their only customer. Each support request is usually answered within 10-15 minutes. We have personally verified that. (We've signed up for a test account in order to verify what we have heard about ICDSoft). All pre-sales questions have been answered promptly and in details. Once we've signed up we have started asking simple and some times stupid questions. All of them were handled in a decent manner and again promptly. The support is 24/7 provided over email or at their support system SureSupport(http://www.suresupport.com).

Support representatives are kind and judging by the answers we have received they are highly qualified. FAQ and Knowledge Base are available at your disposal, though the FAQ is missing some important information in our opinion.

Although script debugging and programming are usually beyond the scope of technical support a web host is offering, their support team went one step further and assisted us in debugging our buggy Perl script and even installed a PHP application for us.

Overall on today web hosting market where everybody provides almost the same plan features, support and value added services are what you should be looking for and what make one web host better than others.

Signup process

The signup process is quite easy and intuitive. Certainly the have excellent web designers at their disposal. They accept variety of payment methods which include: Online Credit Card payments, Paypal, Western Union, Wired bank transfers.

Once you place your order and process your payment, your account will be ready in 10-15 minutes. If you purchase a new domain name registration with them, the domain name will start working in couple of hours so you are ready to go.

There are no setup or hidden fees. The payment is on yearly basis. You can pay for up to 2 years in advance.

In case you change your mind or just decide to cancel your hosting services you are entitled to full unconditional 30 days money back guarantee.

Overall experience

ICDSoft are one of the best picks on the web hosting market today. I personally have a couple of friends hosting their web sites with them and I am yet to hear something bad about ICDSoft. Reliable web hosting, fast servers, great customer support, easy to use Control Panel and Webmail. I would definitely recommend them to anyone who is looking for a shared web hosting services.

Review by  V.Doyl 2005

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