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What questions to ask?

Web Hosting Articles » What questions to ask?


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When looking for a host, it will be useful to obtain as much information as possible about the web hosting company itself and the services they offer. These so called "pre-sales question" are a way to check several things about the hosting company. You can obtain detailed information about the services they offer - the web hosting plans they have, the features included there, etc. You can find out how fast they answer customer inquiries and finally you can obtain information about the company itself. How long they have been in the web hosting business, how many customers they serve, etc.The questions in this article are meant help you finding out what the host is offering and whether they are reliable and can offer you what you really need for your site.We have grouped them in three general topics.

I. Questions about the web hosting company technical facilities - data center, servers and Internet connectivity.
II. Questions about the web hosting plans they offer. The features included, pricing, setup fees, upgrade fees, etc.
III. Questions about the web hosting company itself - how long they have been in business, how many sites they are hosting, how they provide support to their customers.

I. About the Hosting company technical facilities
It is important to know where your site will be hosted and what equipment it will be hosted on. And most important you should know how fast your site will be. Well, the speed of a website depends on several factors like server load, network load, connectivity between your computer and the server where your account is hosted. So here are the questions you may wish to ask:

Q: Where the hosting servers are located?
Most of the web hosting companies use co-location services of Internet Data centers. Usually, most of the data centers have very good Internet connectivity. So what you should be looking for here is where the data center is located. For example if your site target audience is going to be located in the US it is better to have your site hosted in a US data center. However, nowadays even data centers outside US provide pretty good connectivity and performance so the Data center location in our opinion is not the most important feature to look for when picking up a webhost.


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Comments 4 >>

dotservant.com website hosting Said,
Apr 04, 2008 @ 07:52

I would advice to add more questions about the type of expected treatment you want from the web host, i.e. is my support request always attended by the same person, and he/she will not pass my request around different technical staff ? etc. you must first understand what type of support you really want from your web host, and then put them all in questions, this will help you get a web host that fits you.
Jan Said,
Aug 24, 2008 @ 00:21

When I acquired my Webmaster certificate they taught use a little jsp. I know some access. But I looked at the Yahoo host and they only suport php. and MySQL. I will be making a site that is code heavy (taking in information, looking up matches from a database, sorting, reporting. Please give me some advise.
Dmitry Agafonov Said,
Sep 23, 2009 @ 09:44

With Bing (www.bing.com), typing the command "IP: XXX.XXX.XXX.XXX" (instead of "X" IP address) you can find out which sites are located at this IP address, and before you order our hosting company to make monitoring sites (preferably large) located at this IP. In most cases, this test is quite reliable. Find services for monitoring possible in the words: "free websites monitoring".
Time Clocks Said,
Aug 12, 2010 @ 03:13

Thanks for the info. I would like to think that perhaps automatic page statistics would also be an option (i think it should be standard). Does anyone know if any hosting companies offer that?
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